1. Introduction:
  2. Definition of Quality
  3. Communication Goals
  4. Getting to Best Practices
  5. Business Pattern
  6. Best Practices
  7. Your Brand?
  8. Communicating Brand
  9. Communication BP's
  10. Business Services
  11. The Service Process
  12. Process Checklists
  13. Action Journal
  14. Expenses (Invoice)
  15. Unique Benefits
  16. Testing Viable Clients
  17. Communication Options
  18. Duties and Responsibilities
  19. Continuous Improvement